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Your plan, check-ins, benefits, and saved pauses are stored in the app on your device. There is no New Leaf account or automatic sync service. A new installation on another device does not fetch your history from us.

Open Settings → Your data → Export backup. Save the file somewhere you control. On the other device, open Settings → Your data → Choose backup file and review it before restoring. Restoring replaces history; it does not merge entries. Backup files contain your personal entries, so keep them private.

Unlock your device and try again. If the app offers a recovery copy, review it before restoring. Avoid deleting or reinstalling the app when trying to recover data. The developer cannot retrieve local progress that you have not backed up.

Open the sliders button at the top right of any main tab, then choose System, Light, or Dark under Appearance. System follows your device’s appearance.

Open Settings → Milestone notifications. If notification permission is disabled, change it in your device’s notification settings. Reminders are optional.

Calls or disconnecting headphones can pause the sound and timer. Return to the pause and tap Resume. Leaving the pause stops playback. The timer can still work silently when audio is unavailable.

Open Settings → Your data → Delete local data and follow the confirmation steps. This deletes progress and local recovery copies. It does not delete files you exported elsewhere or existing device backups.

Include your device model, iOS version, New Leaf version, what you expected, what happened, and steps to reproduce it. If you attach a screenshot, cover any personal entries first. Nothing is attached or sent automatically by the app.

New Leaf is a personal reflection and progress tool, not a diagnosis or treatment service. Contact a qualified healthcare professional for medical advice. This support inbox is not monitored for emergencies.